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FAQ

  • Q How can you make sure we will receive the products with high quality?

    A
    Our QC team will inspect each batch of products before delivery and all the raw material we use eco-friendly material and meet EU standard and US uniform.
  • Q What kind of certificate do you have?

    A
    we have FDA, ISO 22716, ISO13485, UL and GMPC certificates, and we also pass the FDA, SMETA,  Disney, Wal-mart and Target Factory audit.
  • Q Can I order some sample for our testing?

    A Normally, sample is free(if we have stock). But as for special samples, it needs some expense.
  • Q What are your payment terms?

    A
    We accept T/T, L/C for big amount, and for small amount, you can pay us by Paypal, Western Union, Moneygram, Escrow and etc.
    We usually use the payment terms is 30% deposit and balance T/T against copy of Bill of Lading
  • Q How much does it cost to ship to my country?

    A It depends on seasons. Fee is different in different seasons. You can consult us at all times.
  • Q What about the shipping methods?

    A
    For urgent order and light weight, you can choose the following express: UPS, FedEx, TNT, DHL,EMS. 
    For heavy weight, you can choose to deliver the goods by air or by sea to save cost.
  • Q Where is your Loading Port?

    A Yantian ,Guangzhou and HK.
  • Q What is the lead time?

    A
    30-45 days in our normal season, and 45-60 days in our busy season (From July to September).

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